Customer Privacy Notice
This Notice explains how we obtain, use and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).
At Invictus Education Group (and its subsidiary and related companies) we are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully and transparently.
The information we collect
We collect and process your personal information primarily to contact you directly in order to begin your education journey with us.
We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional.
Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.
How we use your information
We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary your information may be retained for legal or research purposes.
For example:
- To gather contact information;
- To confirm and verify your identity or to verify that you are an authorised user for security purposes;
- For the detection and prevention of fraud, crime, money laundering or other malpractice;
- To conduct market or customer satisfaction research or for statistical analysis;
- For audit and record keeping purposes;
- In connection with legal proceedings.
Disclosure of information
We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.
We may also disclose your information:
- Where we have a duty or a right to disclose in terms of law or industry codes;
- Where we believe it is necessary to protect our rights.
Information Security
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure.
Our security policies and procedures cover:
- Physical security;
- Computer and network security;
- Access to personal information;
- Secure communications;
- Security in contracting out activities or functions;
- Retention and disposal of information;
- Acceptable usage of personal information;
- Governance and regulatory issues;
- Monitoring access and usage of private information;
- Investigating and reacting to security incidents.
When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.
We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.
Your Rights: Access to information
You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/addresses as provided on our website and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information.
Please note that any such access request may be subject to a payment of a legally allowable fee.
Correction of your information
You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.
Definition of personal information
According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. Further to the POPI Act, Invictus Education Group also includes the following items as personal information:
- All addresses including residential, postal and email addresses.
- Change of name – for which we require copies of the marriage certificate or official change of name document issued by the state department.
How to contact us
If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at the numbers/addresses listed on our website.
Privacy Policy
The International Hotel School acknowledges that personal privacy is a very important issue. We support the protection of internet privacy.
The statement on this web page explains the types of personal information which are collected when you visit our website and how this will be used. Please note that this policy only applies to the Hotel School web pages, ie. those within the hotelschool.co.za domain.
The information you provide may be used by The International Hotel School (Hotel School) to contact you about courses you may be interested in and Open Days you may wish to attend. It will not be disclosed to external organisations other than those acting as agents for IHS for the purpose of providing the Hotel School’s customer relationship management service. It will be processed securely and in full accordance with the Data Protection Act at all times.
Should you have any questions, see our Privacy Policy, or problems then please email info@hotelschool.co.za or call the head office on +27 31 536 6500.
Personal information
Any personal information which you provide via the website, such as your name and address, will only be used only for the specific purpose stated. We will never sell, trade or license this information to other parties. We never provide website users’ personal information to direct marketing companies or similar organisations.
Submission forms and surveys
The International Hotel School may also collect personal information supplied through the use of web-based forms and surveys. This information will not be supplied to any third party, and will only be used for subsequent communications, if indicated by you, the user, at the time of submission.
In submitting your personal information online, you are agreeing that the Hotel School staff may use your details for the sole purpose of conducting the business of the School. If at anytime you no longer wish to receive any information from The International Hotel School, please respond to any email and state that you wish to “unsubscribe” or click on our unsubscribe links in emails.
Authentication
Some parts of our website are only accessible to Hotel School staff and students who can log in using their registered details. This secure access system uses cookies but these cookies are used only for identification and not for any other purpose; the cookies are deleted when each session ends. Logs are kept of the date/time/user ID of all log-in sessions, and these may be used for diagnostic or problem-solving purposes.
Activity Logs
Our systems automatically record all requests for accessing web content, including the requesting computer’s IP address. This is a standard function of web serving technology and, as above, we only use these logs for diagnostic and problem-solving purposes.
Disclaimer
To the fullest extent permitted at law, The International Hotel School is providing this website and its contents on an ‘as is’ basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, products or services included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose.
The material available through The International Hotel School website is for information purposes only and cannot be used and/or relied upon for any other purpose. Whilst effort has been taken to ensure the accuracy of material produced by The International Hotel School and contained within the pages of The International Hotel School World Wide Web site, the content is reviewed regularly and is subject to alteration from time to time. It is the responsibility of the user/reader to check the accuracy of the relevant facts, as The International Hotel School does not represent or warrant that the information accessible via this web site is accurate, complete or current.
In no circumstances, to the fullest extent permitted by law, shall The International Hotel School nor any of its officers or employees be liable for any loss, additional costs or damage howsoever arising suffered as a result of any use of this web site or the information, content or products. The International Hotel School links to many third party information providers who are not affiliated to the Hotel School. The International Hotel School does not endorse any of these sites, nor the information or merchandise contained or offered by these sites. No steps by The International Hotel School have been taken to confirm the accuracy or reliability of any of the information contained in such third parties’ websites, and the Hotel School does not make any representations or warranties as to the security of any information (including, without limitation, personal information) you might be requested to give any third party.
You are advised to make your own enquiries and whatever investigations you feel are necessary or appropriate before proceeding with any online or offline transaction with any third party. All aspects of these links including, without limitation, text, graphics, and links, are provided on an ‘as is’ basis with no warranties of any kind.
In no event shall The International Hotel School be liable for any damages whatsoever, including, without limitation, costs of procurement of substitute goods or services, lost profits, lost data, or any direct, indirect, special , punitive, incidental, exemplary or consequential damages related to the use, inability to use, performance or non-performance of the information or merchandise offered by such third party sites, even if The International Hotel School has been previously advised of the possibility of such losses or damages.
Cookies
To identify which web pages are accessed, we use traffic log cookies and analytics services provided by Yahoo and Google. From this we can analyse data about web traffic and thereby constantly improve our website for users. This information is only used for statistical analysis. Cookies help the University to provide you the website visitor with a better service by enabling us to identify which pages are most useful to most people.
Cookies do not give us access to your computer and do not reveal any information other than whatever data you choose to share with us via web forms or other inputs. Web browsers are usually set to accept all cookies automatically, but you can modify your browser to decline or query cookies. Find out more about cookies at www.allaboutcookies.org
Please Note
Third party vendors, including Google and Yahoo, show our ads on sites on the internet.
Third party vendors, including Google, Yahoo and AddThis, use cookies to serve ads based on a user’s prior visits to our website.
Users may opt out of Google’s use of tracking cookies by visiting the Google advertising opt-out page.
Users may opt out of Yahoo’s use of tracking cookies by visiting the Yahoo advertising opt-out page.
Users may opt out of AddThis’ use of tracking cookies by visiting the AddThis data collection opt out.
You can opt out of other online advertising at the Network Advertising Initiative.
